Welcome to the Shelby County Alabama eBid Portal Frequently Asked Questions.   This document is provided to assist you with using the new electronic bid process.  Below is a list of questions and answers.

QUESTIONS

1. How do I obtain a UserId and Password to the site?
2. Can I change my password?
3. How do I create a New Vendor Profile Application?
4. How do I update my profile?
5. Do I need to select a category and subcategory in order to receive bid packages?
6. What if I do not see a category or subcategory that I am interested in?
7. Will I be able to get a copy of my Profile Application?
8. Is there any detailed information available on how to use the system?
9. How do I find out about pre-bid conferences?
10. I did not receive my email after I submitted my profile.
11. I have not received a bid package or an email regarding a bid package, yet I see a bid that is out to bid that I should have received a bid on.  What do I do?

ANSWERS

1.       How do I obtain a UserId and Password to the site?

In order to obtain a userid and password to the site,  a New Vendor Profile application must be successfully completed and submitted.

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2.       Can I change my Password?

Not at this time.  The ability to change passwords will be available with a future release of the eBid application.

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3.       How do I create a New Vendor Profile Application?

To create a New Vendor Profile Application, click on the New Vendor Profile Application link located in the Left Navigation Bar.  More information can be found in the Vendor User Guide Section of the Support Area.

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4.       How do I update my profile?

At this time, the vendor has the ability to update the category and subcategory.  If changes are needed to any other section of the vendor profile; please send an email to ebid@shelbyal.com. 

Please include the following in the Subject Line:  PROFILE UPDATE NEEDED.    In the body of the email, include your name, phone number and the changes that are required. The eBid administrator will get back to you as soon as possible.

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5.       Do I need to select a category and subcategory in order to receive bid packages?

YES!  This is an integral part of the application process.   The ebid process must know what category and subcategories you are interested in to be able to send out the correct bid packages.

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6.       What if I do not see a category or subcategory that I am interested in?

If you do not see a category or subcategory listed for the areas that you would like to receive bid packages, please send an email to the eBid administrator at:  ebid@shelbyal.com.

If a category exists but you do not see a subcategory that fits, pick a subcategory that would closely match your subcategory.

If a category that you are interested in does not exist, then that means that Shelby County will not have any bid requests for that interest area.

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7.       Will I be able to get a copy of my Profile Application?

In order to get a copy of your profile application, please do a screen print before submitting.  The next release of the eBid Portal will provide the capability to receive an email or printer friendly version of your profile.

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8.       Is there any detailed information available on how to use the system?

Yes.  The Shelby County eBid Portal Vendor User Guide is available on this site.

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9.       How do I find out about pre-bid conferences?

To find out about pre-bid conferences, please contact the eBid administrator at:  ebid@shelbyal.com

Please include the following in the Subject Line:  PRE-BID CONFENEC BID # xxxxxxxxxx

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10.   I did not receive my email after I submitted my profile.

Please verify that the profile application was submitted successfully.  You should have received a message stating that the application has been successfully submitted.    If you did not receive this message or you still did not receive your email, please contact the eBid administrator at ebid@shelbyal.com.

Please include the following in the Subject Line:  NO EMAIL RECEIVED

Include your name and your phone number.  The Ebid administrator will return your call as soon as possible.

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11.   I have not received a bid package or an email regarding a bid package, yet I see a bid that is out to bid that I should have received a bid on.  What do I do?

Please ensure that you have completed your application profile by completing the application and updating your category and subcategory.  If the profile has been successfully completed, please contact the ebid administrator immediately by email:  ebid@shelbyal.com

Please include the following in the Subject Line:  IMPORTANT:  DID NOT RECEIVE BID PACKAGE.  Remember to include your name, phone number and mailing address in the body of the note.

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